This policy covers what happens if something is wrong with an order from dpi.lk, and how to send an appliance back. It applies to every order placed on this website.

If the parcel arrives damaged or wrong

Tell us within 48 hours of delivery. Send us the order number, a photo of the parcel as it arrived and a photo of the item. We collect it and either replace it or refund it in full, at our cost. Nothing is deducted from you.

If you change your mind

Unopened items in their original, undamaged packaging can be returned within 7 days of delivery.

  • Return delivery is arranged and paid by you, or we can arrange a courier and deduct the fee from the refund.
  • We check the item when it reaches us. If it is unused and complete — box, accessories, manual and warranty card — we refund the item price.
  • The original delivery charge is not refunded on a change-of-mind return.
  • An appliance that has been used cannot be returned under this rule. If it is faulty, the warranty below covers it.

If the appliance is faulty

Every Winning Star appliance we sell carries a 1-year limited replacement warranty from the date of purchase, covering internal hardware failure and manufacturing defects under normal household use.

It does not cover physical damage, liquid exposure, use on the wrong voltage, or any unit opened or modified outside our service point.

To claim, register the purchase at warranty.dpi.lk with your order number, or send us the order number and a short video showing the fault. Valid claims inside the year are replaced rather than repaired.

How refunds are paid

Refunds go back the way the order was paid:

  • Bank transfer orders — returned to the account the payment came from.
  • Cash on delivery orders — paid by bank transfer to an account in the customer’s name, or in cash if collected from us.
  • Card and instalment payments — reversed through the same payment provider, back to the card or account used.

Refunds are processed within 7 working days of the returned item reaching us and passing inspection. How long it then takes to appear depends on the bank or card issuer.

What is not returnable

  • Items damaged after delivery through misuse, dropping, or liquid.
  • Items missing their box, accessories or serial label.
  • Change-of-mind returns reported more than 7 days after delivery.

How to start a return

Contact us with your order number and what is wrong. Orders can be looked up any time on the order tracking page using the mobile number you ordered with.

DPI Sri Lanka
DIRECT PORT (PVT) LTD
Bodirukkarama Road, Waragoda, Kelaniya 11600, Sri Lanka