Delivery

We deliver anywhere in Sri Lanka by courier.

  • Colombo and suburbs — Rs 350
  • Rest of the island — Rs 550
  • Orders over Rs 10,000 — free

Your postcode at checkout decides which rate applies. Orders placed before 3pm on a working day leave our Kelaniya warehouse the same afternoon; after that, the next working day. Courier delivery is usually one to three days depending on the district.

We call before dispatch, so keep the mobile number you gave us switched on. If we cannot reach you on the first number we try the second one, which is why the checkout asks for it.

Paying

Cash on delivery. Pay the courier when the parcel arrives. Available islandwide.

Bank transfer. Transfer the total to our Nations Trust Bank account (branch Peradeniya, account title DIRECT PORT (PVT) LTD). Send the receipt to us with your order number and we release the parcel the same day the payment clears.

Warranty

Every Winning Star appliance we sell carries a 1-year limited replacement warranty from the date of purchase.

Covered: internal hardware failure and manufacturing defects under normal household use.

Not covered: physical damage, liquid exposure, use on the wrong voltage, and any unit that has been opened or modified outside our service point.

To make a claim, register the purchase at warranty.dpi.lk with your order number, or message us with the order number and a short video showing the fault. We replace rather than repair: if the unit is faulty within the year and the claim is valid, you get a replacement.

We stock spares for the range we import, so a claim outside the warranty year is still worth asking about.

Returns

Damaged or wrong item: tell us within 48 hours and we put it right at our cost. Changed your mind: unopened items can go back within 7 days.

The full terms, including how refunds are paid, are on the Return Policy page.